IMPORTANT UPDATE: DUE TO THE CURRENT GLOBAL HEALTH CRISIS, DELIVERIES WILL BE DELAYED.
I WILL SHIP ORDERS FROM HERE IN LONDON AS LONG AS THE UK'S POSTAL AND COURIER SERVICES ARE OPERATIONAL. EVERYONE NEEDS A LITTLE BEAUTY IN THEIR LIVES RIGHT NOW, AND IT IS A PRIVILEGE TO BE ABLE TO PROVIDE THAT TO YOU.
PLEASE EMAIL ME IF YOUR ORDER IS URGENT (E.G. BIRTHDAYS OR ANNIVERSARIES AND OTHER GIFTS) OR NEEDS TO BE SENT DIRECT TO THE RECIPIENT.
WE ARE ALL IN LOCKDOWN AND I CANNOT GO TO THE POST OFFICE. FORTUNATELY, THERE IS A POST BOX OPPOSITE US, AND I WILL POST ORDERS AS LONG AS ITEMS PUT INTO IT ARE BEING COLLECTED BY ROYAL MAIL.
THERE MAY ALSO BE DELAYS DUE TO POSTAL SERVICES AND/OR CUSTOMS SERVICES IN YOUR COUNTRY, WHICH ARE UNFORTUNATELY BEYOND MY CONTROL.
How much does shipping cost?
Shipping cost varies depending on your country.
I offer free postage to UK mainland on orders over £60. Standard postal costs are from £8 to £15 for other countries.
If you would like urgent shipping, please choose the Priority Upgrade option at checkout or contact me. Orders within the greater London area can be organised as a pickup from my studio.
Small items such as bracelets will cost less than the suggested rates above to ship.
Shipping is calculated at checkout, and excess charges will be refunded.
Most orders outside the UK qualify for free shipping on orders over £100.
Why don't you provide free shipping and returns on all orders?
Just a friendly reminder that there is no such thing as 'free shipping'... It's a service that costs money. If you're getting free shipping, that means the shipper is paying for it. That's why a lot of us who have small one-woman (or man) businesses have a minimum spend to qualify for 'free' shipping. It's also why a lot of us can't offer free shipping across our entire range. I know most people who shop independent are lovely and totally understand this ♥️ I hope you do too.
Where are my products made and shipped from?
All products are made in by me (Arati Devasher), and shipped from London, UK.
How is my order shipped?
Parcels are always sent tracked and signed via Royal Mail or a reliable courier. You are also welcome to pick up your order (at no extra charge) from my studio in London HA4 by prior appointment.
How long does shipping take?
Items in stock will be shipped within 1–2 business days of payment being received, posted via Royal Mail or courier tracked and signed, unless you have selected special or expedited delivery where available.
Made to order items take up to 4 weeks to ship.
If you place an order around busier holidays such as Christmas, please remember that shipping around any holiday can be very unpredictable and timely orders or Priority Upgrades are recommended to ensure faster delivery times!
International (non UK) orders can sometimes take up to 3 weeks to arrive. International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees.
Last dates for shipping before Christmas (I will update this each year):
Royal Mail’s latest recommended posting dates for delivery in the UK are:
UK Mainland standard delivery: order before 11am on December 18
UK Mainland special delivery: order before 11am on December 23
International standard delivery: order before 11am on December 9
International priority delivery: order before 11am on December 18
Do note that we cannot be held responsible for customs delays in your country.