FAQ

Who makes Arati Devasher silk accessories?

Each scarf, tie, or accessory is individually designed and made by hand by designer-maker Arati Devasher, at her London, UK studio. You can follow Arati and learn more about her process on Instagram.


What is painted silk? 

Painted means exactly that... it's painted by hand and not printed. Each piece is individually designed and begins its life as pure white silk. Arati brushes on hot wax and dyes in multiple layers on painted silk pieces. Her hand-dyed collections are made by brushing dye on to the precisely folded and clamped pieces of silk that create the geometric patterns of traditional Japanese shibori. 

There are no printing techniques or stencils used in the design of these accessories: only a logo is neatly screen-printed in a corner when the piece is completed. 


Where do your materials come from?

The fabric is 100% silk. Arati's silk is currently sourced via British and EU suppliers from China (which is still the best producer of top quality silk). All dyes, wax, packaging, tools, office supplies and materials are eco-friendly and responsibly sourced. Electricity and water use is kept to a minimum.


Why do you use silk and not any other fabric?

Silk is a luxurious, versatile and natural material. It is warm in the winter and a cool wicking surface in the summer. It holds up well to regular use; wear silks in winter to keep you toasty warm, and in summer to wick sweat and keep you cool. 


The item I want is sold out. Can you make another?

Yes, Arati can make you a similar scarf, just send us an email


Do you do custom orders?

Yes! Please email Arati so we can discuss bringing your vision to life. The hand painted silk scarf you order will be ready to ship within 2–4 weeks. Silk scarves, ties and jewellery always make sophisticated and luxurious gifts for men and women of all ages, and for any occasion from birthdays and anniversaries to graduations, proms and festive holidays. Each scarf, tie and necklace is a unique piece of wearable art – it makes your gift much more special and precious than those bought from a big shop. In addition, there are many ways to use scarves, not just for its original purpose, but as a multi-faceted accessory... a belt, hair-tie or bandeau-blouse, even a sling bag. 


 



Reviews and Testimonials

You can view some of my reviews at my Etsy shop


How long does shipping take?

All orders will be shipped within 1-5 business days of payment being received, posted via Royal Mail tracked and signed, unless you have selected special or expedited delivery where available. 

When you place an order around busier holidays such as Christmas, please remember that shipping around any holiday can be very unpredictable and timely orders or Priority Upgrades are recommended to ensure faster delivery times! 

If you used a 'free shipping' offer code, the order will be posted by standard shipping, only.

International (non UK) orders can sometimes take up to 3 weeks to arrive. International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees.


How much does shipping cost?

Shipping varies depending on your country. Free standard shipping is available for orders over £100 to selected countries.


What forms of payment do you accept?

All major credit cards are accepted. I can also take cash payments if you choose to collect your delivery from my studio. All payments are process through Shopify so payment information is never retained or viewed by me.


Complimentary gift-wrapping and gift receipts

Hand-sewn hems are a feature of the scarves and pocket squares, adding a touch of luxury. Everything is luxuriously packaged, ready to gift.

If you would like your order gift-wrapped in special paper, or sent directly to another address with a gift receipt, please leave a note at checkout. 


How do I care for my Arati Devasher silk accessory?

All the accessories are colour-fast 100% silk and can be hand-washed – they do not need to be dry-cleaned. 

Silk is amazingly resilient and requires little care.

– Wash scarves or ties gently in cool water with a mild soap – do not scrub; then roll in a towel to blot. Iron on a low heat while still damp.

– Necklaces, bags and other accessories need not be washed unless soiled... just dab at the stain with a little water and then air dry.

– The silks are colour fast. However, do not leave the items for prolonged periods of time in direct sunlight: the colours may fade as they do with any type of fabric. Normal use will not cause any fading.

– Never spray perfume or deodorant directly on the silks and do not use bleach, stain removers, dry-cleaning products or alcohol-based cleaners on the silk, as this may have unpredictable results.


Can I return my purchase?

Purchased items can be returned as long as they are unused and in their original packaging for any reason within 30 days of purchase. Made-to-order items are only returnable if there is no personalised text – dates or names – or imagery in the custom design.

Email info@aratidevasher.co.uk to arrange a return. You will be required to cover the cost of shipping/customs fees for returns.

Loss through the post (UK Royal Mail) or courier is not covered under my refund policy. If you would like tracked delivery or insurance, please specify at time of purchase. Please allow 14 working days if you are based in the UK or 25 working days if you are outside the UK. If after this time your item still has not arrived then please contact Arati Devasher to investigate.

All sales are subject to UK and EU law.

Please view our returns page for more details.


Copyright

All images, artwork, patterns and designs are copyright © Arati Devasher. Contact me for usage rights. Please note, buying my original pieces does not give you the copyright. The copyright remains with me.

 

Have more questions? Contact Arati